Client Testimonials

Hi,

Customer testimonials can create confidence in your horse or dog care business.

Using testimonials from your customers in your marketing can be helpful. Whether this is your website or leaflets, or other promotional materials.

But be clear with your customers who give you their testimonials what you're going to do with it. A testimonial could include a picture of your customer's horse or dog. Or be a couple of sentences about the benefits of your service.

A customer may not be happy to have their testimonial used on the internet. But they may be happy to have it used in a leaflet. Or vice versa.

An easy way for you and your customer to be clear is to have a simple agreement in place. When your customer provides a testimonial for your service. An agreement can help you be clear where you can use it.

Is it for:
i) Your own professional portfolio. (Could be useful for your continuous professional development or other training)
ii) Online (e.g. website or social media)
iii) Offline promotional materials (e.g. leaflets)

Agree how your customer wants to be 'labelled'. Is it for you to use their whole name and location? Or initials and area? Are they happy to be contacted by your new prospective customers?

Your customer should sign or confirm in writing. Agreeing that you can use the testimonial in whichever format they agree to.

Does this matter if the customer "volunteers" the testimonial?
Yes! Misunderstandings can occur. Avoid them by always having a clear agreement.

What next?

If you're already collecting testimonials, then are you already getting a signed agreement? If not, start today! Review existing testimonials with the customer to check they're happy.

If you're not already getting testimonials. Then if you see this of benefit to your marketing, then start doing it today. Many people are happy leaving reviews, so why not ask?!

How to Make Your Equine or Canine Business Thrive
Visit https://animal-star-social-media.teachable.com or email me at info @ taranet.co.uk

Animal Care Biz Marketing Tips

Are you making the most of social media and marketing opportunities from being at shows?

On a recent visit to a UK county show, one of my favourite dog care brands was there. But did I know they were going to be there? No. Although I follow them on social media, I only knew they were there when I walked past their tradestand.

This highlighted to me that it was a common wasted opportunity. If you use social media for your business, then tell people when you have a stand at a show. Or if you’re going to be speaking at an event, talk about it on your social media account.

Now you may wonder why this is so important, or how to do it to best effect. Here’s some top tips:


  • Post about your presence at the show. Do this in the days leading up to the show and when you are at the show (or event).

  • Use photographs. If you have a tradestand, include pictures of your stand. It’s easy to take a picture with a smartphone or tablet, it doesn’t need a professional to take it.

  • Always include the hashtag for the event. Many events have an unique hashtag for you to use.

  • Tag the organisers social media account in your post, or any colleagues. It can help generate interest. They may retweet or share your posts if you do this.

Doing this will let your customers know you're there. They’ll love the opportunity to see you and also if you have any special offers for the show, they’ll love seeing you.

If you use the show hashtag people who aren’t your customers already will see your posts. They'll like seeing what your company or services offers. Again if you tag them, the show organiser or another exhibitor could share your post. Your posts reach will then go further.

I hope this has convinced you to make the most of the marketing opportunities being at a show can bring you. And how social media can help.

Regards, Suzanne