Client Testimonials

Hi,

Customer testimonials can create confidence in your horse or dog care business.

Using testimonials from your customers in your marketing can be helpful. Whether this is your website or leaflets, or other promotional materials.

But be clear with your customers who give you their testimonials what you're going to do with it. A testimonial could include a picture of your customer's horse or dog. Or be a couple of sentences about the benefits of your service.

A customer may not be happy to have their testimonial used on the internet. But they may be happy to have it used in a leaflet. Or vice versa.

An easy way for you and your customer to be clear is to have a simple agreement in place. When your customer provides a testimonial for your service. An agreement can help you be clear where you can use it.

Is it for:
i) Your own professional portfolio. (Could be useful for your continuous professional development or other training)
ii) Online (e.g. website or social media)
iii) Offline promotional materials (e.g. leaflets)

Agree how your customer wants to be 'labelled'. Is it for you to use their whole name and location? Or initials and area? Are they happy to be contacted by your new prospective customers?

Your customer should sign or confirm in writing. Agreeing that you can use the testimonial in whichever format they agree to.

Does this matter if the customer "volunteers" the testimonial?
Yes! Misunderstandings can occur. Avoid them by always having a clear agreement.

What next?

If you're already collecting testimonials, then are you already getting a signed agreement? If not, start today! Review existing testimonials with the customer to check they're happy.

If you're not already getting testimonials. Then if you see this of benefit to your marketing, then start doing it today. Many people are happy leaving reviews, so why not ask?!

Get More Business Help With My Online Coaching
Visit https://animal-star-social-media.teachable.com or email me at info @ taranet.co.uk

Do You Prioritise Continuous Professional Development?

Hi

As a small business owner you may find it difficult to take the time out for training and development.

This can be for many reasons. But this is an important question..… Why should people spend their money and invest in your product or service, if you're not investing in you?

People's horses and dogs are precious to them. So they want reassurance that you'll give their animal the best possible service.

If you’re a member of a professional association there may be requirements set by them. Most need you to complete regular continuous professional development. This can be necessary to keep membership and ensure your skills are as up to date as they can be.

Have you got a coach or mentor? There’s many business coaches and mentors all around the world - and many who offer online support too. They can help fine tune your mindset and approach to developing your business. And help you to identify your goals.

Money could be an issue for you. But there are some excellent books available to help you. Is developing your mindset an area of growth for you? Then I recommend Niyc Pidgeon’s book “30 days to live your happiest life” - take a look online at Amazon here.

By investing in yourself. Whether that's through training courses, books or coaching. Then it can transform the quality of your work and relationships. Many of the world’s most successful people are learners. Always striving to learn and develop themselves.

Be Inspired

Here are some articles that I've found online, which maybe interesting reading for you:

Forget The 10,000-Hour Rule; Edison, Bezos, & Zuckerberg Follow The 10,000-Experiment Rule

The power of doing nothing at all

How highly successful people deal with imposter syndrome

Regards, Suzanne

Learn How To Conquer Facebook

Hi,

Increasing the number of followers and post likes is an important goal for many Facebook page owners.

There’s a variety of theories as to what is the best time of day or time of week to post.

And I personally don’t feel that there is any huge difference. Instead the key is to post regularly and post good quality content.

If your Facebook page's most recent posts are from several weeks - or months - or even longer ago, it can give the impression that as a company/brand, you’re not using Facebook. Depending on your type of business, a lack of posts may even lead people to think you’re closed!

Tip: If you don't have time to use Facebook regularly for your business, don't use it! Pick a social network that you can commit to regularly (and frequently) updating and engaging with potential clients.

Facebook offers a variety of techniques for page owners to promote your business. Of course, these often mean having to pay. But although it's of course possible to spend a lot of money on an advertising/promotion campaign. You can spend only modest amounts (e.g. less than £10 per week) and still gain good exposure for your business.

Do make use of targeting to define your audience, and use different audiences in order to see what works best.

So how can you define your audience? As an animal care professional, you can choose from people's interests and those who follow different subjects/pages - select those that are animal related.

For example if you want to promote a horse care business, you could choose people who follow a horse charity (e.g. World Horse Welfare, Redwings Horse Sanctuary) or an equine sport (e.g. British Eventing, Badminton Horse Trials, etc).

Neat Ideas for Increasing Facebook Engagement

Here are 5 popular tips:

  1. Use a paid ‘follower acquisition’ campaign, using targeting to reflect who your ideal audience is.
  2. Pay to promote your post and send invites to whoever liked the post.
  3. Post a variety of content - video is great and often well-received. The Facebook algorithm often promotes video’s higher in people’s newsfeeds.
  4. Promote the fact you have a Facebook page on your marketing materials and invoices and receipts. This is often overlooked but is easy to achieve! Don’t forget to have your Facebook page name clearly stated, to make it easy.
  5. Incentivise people to like your page or posts - use a giveaway or prize draw. (NB: Make sure you follow any current Facebook rules for competitions that may apply).

What Next?
Get your free social media guide for animal care businesses, by signing up to my mailing list. Email me at info @ taranet.co.uk to do this.

Animal Care Biz Marketing Tips

Are you making the most of social media and marketing opportunities from being at shows?

On a recent visit to a UK county show, one of my favourite dog care brands was there. But did I know they were going to be there? No. Although I follow them on social media, I only knew they were there when I walked past their tradestand.

This highlighted to me that it was a common wasted opportunity. If you use social media for your business, then tell people when you have a stand at a show. Or if you’re going to be speaking at an event, talk about it on your social media account.

Now you may wonder why this is so important, or how to do it to best effect. Here’s some top tips:


  • Post about your presence at the show. Do this in the days leading up to the show and when you are at the show (or event).

  • Use photographs. If you have a tradestand, include pictures of your stand. It’s easy to take a picture with a smartphone or tablet, it doesn’t need a professional to take it.

  • Always include the hashtag for the event. Many events have an unique hashtag for you to use.

  • Tag the organisers social media account in your post, or any colleagues. It can help generate interest. They may retweet or share your posts if you do this.

Doing this will let your customers know you're there. They’ll love the opportunity to see you and also if you have any special offers for the show, they’ll love seeing you.

If you use the show hashtag people who aren’t your customers already will see your posts. They'll like seeing what your company or services offers. Again if you tag them, the show organiser or another exhibitor could share your post. Your posts reach will then go further.

I hope this has convinced you to make the most of the marketing opportunities being at a show can bring you. And how social media can help.

Regards, Suzanne